Privacy policy

Last updated: 13/01/2025

This Privacy Policy outlines how UrbanDunia ("the Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from urbandunia.com (the "Site") or otherwise communicate with us (collectively, the "Services"). "You" and "your" refer to the user of the Services, whether you are a customer, website visitor, or an individual whose information we have collected pursuant to this Privacy Policy.

By using and accessing the Services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use or access the Services.

Changes to This Privacy Policy We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information To provide our Services, we collect and have collected personal information about you from various sources. The information we collect depends on how you interact with us.

We may use the information we collect to:

  • Communicate with you
  • Provide the Services
  • Comply with legal obligations
  • Protect the Services and defend our rights

What Personal Information We Collect The types of personal information we collect depend on how you interact with our Site and Services. "Personal information" refers to data that identifies, relates to, describes, or can be associated with you. Below are the types of personal information we collect:

Information We Collect Directly from You:

  • Basic contact details such as your name, address, phone number, email address
  • Order information including billing address, shipping address, payment confirmation, email address, and phone number
  • Account information including your username, password, and security questions
  • Shopping preferences such as items you view, put in your cart, or add to your wishlist
  • Customer support information such as messages you send through the Services

Information We Collect through Cookies: We use cookies, pixels, and similar technologies to automatically collect certain information about your interaction with the Services ("Usage Data"). This may include device information, browser information, network connection information, IP address, and other details regarding your interaction with the Services.

Information We Obtain from Third Parties: We may obtain information about you from third parties, including:

  • Vendors or service providers that collect information on our behalf (e.g., Shopify for hosting, payment processors for transactions)
  • Third parties that collect usage data from our Site or advertisements

How We Use Your Personal Information

  • Providing Products and Services: We use your personal information to process payments, fulfill orders, send account notifications, arrange shipping, and provide customer support.
  • Marketing and Advertising: We may use your information to send promotional communications by email, text message, or postal mail, and tailor the Services and advertisements.
  • Security and Fraud Prevention: We use personal information to detect fraudulent or malicious activity and protect the security of the Services.
  • Communicating with You: We use personal information to respond to your inquiries, provide customer support, and improve the Services.

Cookies We use cookies to improve your experience on our Site, including remembering your preferences and collecting usage data for analytics. You can choose to disable cookies through your browser settings, but doing so may affect your user experience and the functionality of the Services.

How We Disclose Personal Information We may disclose personal information to third parties in the following circumstances:

  • With vendors or service providers who perform services on our behalf (e.g., payment processing, customer support, shipping).
  • With business partners such as Shopify for advertising and services.
  • When you consent to sharing certain information with third parties.
  • In connection with a business transaction, such as a merger or bankruptcy.
  • To comply with legal obligations, such as responding to subpoenas or legal requests.

User-Generated Content You may post reviews or other content on our Site. Please note that this content will be publicly available, and we cannot control how it is used by others. We are not responsible for the privacy or security of user-generated content.

Third Party Websites and Links Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing personal information.

Children’s Data Our Services are not intended for children, and we do not knowingly collect personal information from children under the age of 13. If you believe that we have collected such information, please contact us to request its deletion.

Security and Retention of Your Information We take reasonable measures to protect your personal information, but no method of transmission is 100% secure. We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Your Rights and Choices Depending on your location, you may have rights to access, correct, delete, or restrict the processing of your personal information. You may also have the right to withdraw consent where applicable.

You can exercise your rights by contacting us as described below. If you are located in certain regions, you may also have the right to file complaints with data protection authorities.

International Users We may transfer, store, and process your personal information outside the country in which you reside, including the United States. If we transfer your information, we will take measures to ensure it is protected in accordance with applicable data protection laws.

Contact Us If you have any questions or concerns about this Privacy Policy, or to exercise your rights, please contact us at:

UrbanDunia Email: contact@urbandunia.com Phone: +91-XXXXXXXXXX

This Privacy Policy was last updated on 13/01/2025.